Frequently Asked Questions

This is probably the question we hear most — and the fact that you're asking it usually means something is going on that's worth paying attention to.

You don't have to be in crisis to reach out. You don't need a diagnosis, a referral, or a clear explanation of what's wrong. Most of the people we work with are functioning — they're showing up to work, looking after the people around them, keeping things moving. But underneath that, something isn't right. Something feels heavier than it should, or has been sitting with them for longer than they'd like to admit.

If you've been wondering whether you need support — that's enough of a reason to have a conversation. You're not taking a spot from someone who needs it more. There's no threshold you have to reach first.

💙 A free 15-minute introductory call is a gentle first step. No commitment, no pressure — just a conversation to see if we're the right fit.

No. You can contact us directly and book without a GP referral.

However, if you'd like to access Medicare rebates on your sessions, you'll need a Mental Health Treatment Plan (MHTP) from your GP, psychiatrist, or paediatrician. With a valid plan, you can claim a rebate on up to 10 individual sessions per calendar year. We'd recommend booking a longer appointment with your GP to allow time for this — and letting them know you'd like to be referred to Revolution Psychology.

If you're not sure whether you're eligible, your GP is the best starting point. But if you just want to have an initial conversation with us first, you're welcome to do that without any paperwork at all.

✓ No referral needed to enquire, book a free call, or start as a private client.

It's exactly what it sounds like — a short, relaxed phone conversation, usually with Cassie or Clint, to see if we're a good fit for what you're going through.

We'll ask a few gentle questions about what's been going on for you and what kind of support you're looking for. You can share as much or as little as you want. We'll tell you a bit about how we work, what a first appointment looks like, and whether we think we're the right fit for your situation.

There's no obligation to book after the call. If we think someone else might be better placed to help you, we'll say so and do our best to point you in the right direction. It's just a conversation — and it often makes the next step feel a lot less daunting.

Yes — and we'd say that more often than not, when therapy hasn't worked, it comes down to fit rather than the process itself. The relationship between a psychologist and their client matters enormously. If something felt off — if you felt judged, or like you were just being handed worksheets, or like the person across from you didn't really understand your experience — that's worth knowing before you try again.

We work differently here. Sessions at Revolution Psychology are conversations — real ones. We take time to understand your specific story before we do anything else. And we'll be straight with you if we think a different approach or a different practitioner might serve you better.

The free 15-minute call is a good way to get a feel for whether we're the right fit before you commit to anything. If it doesn't feel right, you haven't lost much. If it does — that's often the beginning of something that works.

Yes. That's one of the reasons we built a small practice.

We've both worked in larger systems where clients were passed between practitioners, started over repeatedly, or never quite got the continuity that makes therapy work. It frustrated us. So when we set up Revolution Psychology, we deliberately kept the practice small enough that every client works consistently with one psychologist — their psychologist.

Cassie and Clint each carry their own caseloads. When you book with us, you'll be matched with one of us based on your needs and availability, and that's who you'll continue to see. Building trust takes time, and you shouldn't have to start from scratch every few sessions.

Our standard fee is $270 per session (before 4pm) or $290 per session (after 4pm). Sessions run for 50 minutes and the same fee applies whether you attend in person or via telehealth.

If you have a valid Mental Health Treatment Plan (MHTP) from your GP, you can claim a Medicare rebate on eligible sessions. The rebate is currently $145.25 for sessions with Cassie (Clinical Psychologist) and $98.95 for sessions with Clint (Senior Psychologist). This means your out-of-pocket gap is the difference between the fee and the rebate.

Under the Better Access scheme, you can access up to 10 rebated sessions per calendar year. If you have a valid Eating Disorder Plan from your GP, you may be eligible for up to 40 rebated sessions per year.

We also see NDIS participants at the NDIS price of $239.99 per session.

⚠ Medicare rebate amounts are set by the Australian Government and can change. Please confirm current rates with us or check the MBS website before your first appointment.

Yes — we offer telehealth for all of our services, and it's available to people across Australia, not just those local to North Parramatta.

As for whether it's as effective — the honest answer is that it depends on the person and the work. For many people, telehealth works just as well as in-person sessions. The research supports this, particularly for anxiety, depression, trauma, and general therapy. Some people actually find it easier to open up from the comfort of their own home. Others prefer the separation of a dedicated space outside their daily life.

If you're unsure which would suit you better, we're happy to talk it through on the free 15-minute call. Some clients also start with telehealth and transition to in-person (or vice versa) as their circumstances change.

The same fee and Medicare rebate applies whether you attend in person or via telehealth.

Our clinic is at 52 Sorrell Street, North Parramatta NSW 2151 — on the corner of Sorrell Street and Harold St, just off Victoria Road and Church Street.

There is limited parking available behind the cottage in the carpark accessible from Harold St. There is also street parking available nearby. If you're coming by public transport, we're a 3-minute walk from the Fennell Street Light Rail stop. The light rail takes about 6 minutes from Parramatta Station and Westfields, 9 minutes from Westmead Hospital, and 16 minutes from Western Sydney University South Campus. Nearby bus routes along Victoria Road and Church Street also connect to us.

We see clients Monday to Friday, 9am – 5pm, with extended hours on Mondays and Tuesdays. Both in-person and telehealth appointments are available within those hours.

The easiest way to get started is to book a free 15-minute introductory call through our website — you'll be able to choose a time that works for you. If you'd prefer to speak to someone directly, you're welcome to call us on 0402 041 323 or email admin@revolutionpsychology.com.au and we'll get back to you as soon as we can.

We do our best to respond to all enquiries within one business day.

We ask that you give us at least 24 hours notice if you need to cancel or reschedule your appointment. This allows us to offer the time to someone else who may be waiting.

We understand that life doesn't always give that much notice — if something unexpected comes up, please reach out as soon as you can and we'll do our best to work with you. Late cancellation fees will apply for appointments cancelled with less than 24 hours notice.

The first session is really just a conversation. There's no test, no assessment you need to pass, no particular way you need to present yourself.

We'll spend the time getting to know you — understanding what's been going on, what's brought you to this point, and what you're hoping to get from working together. We'll ask questions, but you're always in control of what you share and how much. Some people arrive with a clear sense of what they want to work on. Others sit down and say "I don't really know where to start" — and that's completely fine. That's where we start.

By the end of the first session, you should have a sense of what working together might look like and whether it feels like a good fit. We'll be honest with you if we think a different approach might serve you better.

You don't have to have it figured out before you come in. Showing up is the hard part — the rest we can work through together.

Mostly, yes — therapy is a conversation. But it's not just any conversation. It's a structured, purposeful one with someone who is trained to help you make sense of what you're experiencing and figure out what to do with it.

Depending on what you're working through and what works best for you, we draw on a range of evidence-based approaches — including Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Dialectical Behaviour Therapy (DBT), Schema Therapy, and trauma-informed approaches including Somatic Interventions. We don't stick rigidly to one model — we use what's most likely to help you, and we explain what we're doing and why.

Sessions are 50 minutes. Some feel like a breakthrough. Some are quieter than that. Both are part of the process.

Yes. Everything you share with us is confidential, and we take that seriously.

As registered psychologists, we are bound by strict professional and legal obligations to protect your privacy. We won't share your information with anyone without your consent.

There are a small number of situations where we may be required by law to break confidentiality — for example, if there is a risk of serious harm to you or to someone else, or if we receive a subpoena from a court. These situations are rare, and we would always try to discuss them with you first where possible.

If you have specific questions about privacy or how your information is stored and managed, our Privacy Policy is available on our website, and you're welcome to raise any concerns with us directly.

Honestly — it depends, and anyone who gives you a definitive number upfront is probably guessing.

Some people come for a handful of sessions to work through something specific and feel ready to move forward. Others benefit from longer-term support, particularly when working through complex or longstanding experiences. We don't have a set programme — the frequency and duration of sessions is something we work out with you based on what you're dealing with and how the work is progressing.

What we will do is review how things are going with you regularly and be transparent about where we think you're at. You're always in control of how long you continue, and we'll never encourage you to keep coming if we don't think it's serving you.

Under Medicare Better Access, you can access up to 10 rebated sessions per calendar year. We'll work with you to make the most of those if you have a plan.

This is a really common question and worth understanding before you reach out.

Psychologists are university-trained mental health professionals who specialise in assessing and supporting people through psychological, emotional, and behavioural difficulties. We use evidence-based talking therapies to work with a wide range of concerns — anxiety, depression, trauma, eating disorders, life transitions, and more. Psychologists in Australia are registered with the Psychology Board of Australia (PsyBA) and AHPRA.

Psychiatrists are medical doctors who have specialised in mental health. They can prescribe medication and are typically involved when someone needs a formal diagnosis or where medication is part of the treatment approach.

In many cases, people work with both — a psychologist for regular sessions and a psychiatrist for medication management where needed. If you're not sure which is right for your situation, your GP is a good starting point, or you're welcome to raise it with us on the free 15-minute call.

Between Cassie and Clint, we work across a broad range of presentations. These include:

Trauma and Complex PTSD — including single-incident trauma, complex or developmental trauma, and trauma related to military or first responder service.

Eating disorders — including anorexia, bulimia, binge eating disorder, and other eating difficulties. Cassie has particular interest and experience in this area and works within the Medicare Eating Disorder Plan framework.

Anxiety and depression — including generalised anxiety, social anxiety, panic, and low mood.

Men's issues — including stress, identity, relationship difficulties, and the particular challenges men face in seeking and engaging with support.

Emotion dysregulation and personality disorders — including borderline personality disorder and difficulties with emotional regulation.

Parenting challenges — including the stress, identity shifts, and relational changes that come with being a parent.

Life transitions and general stress — including grief and loss, major life changes, burnout, and adjustment difficulties.

Not sure if what you're dealing with is on this list? Reach out anyway. We'd rather have a conversation and tell you we're not the right fit than have you not reach out at all.

Yes — we see teens as well as adults. If you're a parent looking for support for your teenager, we're happy to have a conversation about whether we're the right fit and how we work with younger clients.

For teen clients, we typically involve parents in the process to some degree — particularly at the beginning — while also ensuring the young person has their own private, confidential space within sessions. How we balance this depends on the young person's age, the nature of what we're working on, and what everyone agrees to.

If you'd like to talk through what support might look like for your teenager before booking, the free 15-minute call is a good starting point.

Yes — and it's an area we care about deeply.

Clint has extensive experience working with veterans, military personnel, and first responders — including police, paramedics, and firefighters. He understands the culture, the particular challenges that come with those roles, and the way trauma can show up in people who've been trained to hold it together. You don't have to explain or justify your experience to someone who doesn't understand the context.

We provide trauma-informed, evidence-based support that takes into account the specific nature of your work and your experience. Sessions are private and confidential, and we work at your pace.

If you're a veteran accessing support through DVA, please reach out to discuss your specific funding pathway and how we can work within that.

✓ Reaching out is not a sign of weakness. It's what people who've been carrying something heavy eventually do when they're ready to put some of it down.

Yes. Clint works with couples who are navigating conflict, disconnection, communication difficulties, or a period of change in their relationship. Sessions are available in person at our North Parramatta practice or online via telehealth.

What approach do you use in couples therapy?

Clint draws on the Gottman Method, having completed Gottman Level 1 training — a widely respected, research-based approach to couples work developed from decades of studying what helps relationships function well. In practice, this means sessions are structured and practical: we look at how you communicate, how conflict tends to play out, and the patterns that may have built up over time — and work on practical ways to understand each other better.

What kinds of things do couples come to therapy for?

Couples come for all sorts of reasons, and you don't need to be in crisis to benefit. Common reasons include recurring arguments or conflict that goes in circles, feeling disconnected or like you're living as housemates, communication that breaks down or escalates, navigating a major change (becoming parents, relocating, a career shift), rebuilding after a difficult period, or simply wanting to strengthen a relationship that's basically good. If something feels off and you'd like support with it, that's reason enough.

Do both partners need to attend every session?

Generally, yes — couples therapy works best when both partners are present, since the focus is on the relationship between you. There may be occasions where an individual session with one partner is useful, and we'd discuss that with you both if it came up. It is also highly recommended that you both seek your own individual therapy to support our work together. The important thing is that couples therapy is a shared space, and both people are part of the work.

What happens in the first couples session?

The first session is mostly about understanding your relationship — how you got here, what's been challenging, and what you'd both like to be different. There's no taking sides and no being told who's right or wrong. It's a chance for both of you to be heard, and for Clint to get a sense of how he can best support you. By the end, you'll have a feel for how the work might unfold and whether it feels like a good fit.

Can we claim Medicare rebates for couples therapy?

Medicare rebates under the Better Access scheme apply to individual therapy, not couples therapy, so couples sessions are generally not eligible for a Medicare rebate. We'd recommend checking whether your private health fund offers any cover. We're happy to talk through the fees with you on a free 15-minute introductory call before you book.